How to access facebook live chat support


Another great question that I received based on another post about contacting Instagram support. Hopefully, my experience trying lớn get help from Facebook tư vấn will help others in need. As a side note, I also wrote a post about contacting Pinterest support if you need assistance reaching out to lớn that team.

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Hey Sean,

I saw your article about contacting Instagram, but I actually need to lớn contact Facebook customer service to get my password rephối and regain control of my trương mục. Any ideas on good ways khổng lồ actually get someone at Facebook khổng lồ help? Is there an email address or phone number to call? Even a Facebook support chat would be helpful.


Just as with most of the big social networks, it’s pretty tough lớn get someone at Facebook to lớn help you resolve sầu an issue. Whether you are like Davis và have sầu been locked out of your tài khoản or you have sầu another reason for needing assistance, it can be rough going.

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Options For Contacting Facebook For Custom Support

For quichồng assistance, here are link to the various ways to lớn tương tác Facebook support detailed below.

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Over my many years working in digital kinh doanh and social truyền thông media, I have sầu had plenty of reasons for contacting Facebook customer tư vấn. Whether it was for myself or helping on behalf of one of my clients, I have sầu had several reasons for contacting Facebook in the past. These include situations like:

I was locked out of a client’s Facebook page.I had a client who forgot the password for their personal Facebook tài khoản and no longer had access to the tin nhắn address associated with their account.I had Facebook ads that were rejected và some that were discontinued after they had already been approvedOne of my clients was being harassed on their Facebook page và needed assistanceAnother client had their Facebook tài khoản hacked, which gave the hacker full access to lớn their company Facebook pageI actually had a situation where a scammer was replicating my Facebook posts & pretending they were me.A friover of mine had a relative sầu die and needed help getting access lớn the deceased’s Facebook trương mục.

As you can imagine, these issues required a bit more assistance than the Facebook forums offered. In each of these situations, though, I was able khổng lồ determine a way to get someone at Facebook tư vấn to respond và get the issue resolved.

Unfortunately, Facebook has a notoriously detached customer service system và there isn’t one “right” or “best” way to get a response. There isn’t a magic Facebook customer service phone number that anyone can just dial up and speak with the customer service representative sầu.

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Also, while there are several different Facebook customer support email addresses out there, they generally aren’t the most effective way to lớn get assistance (more on that later).

This means you might have sầu lớn try multiple different was khổng lồ get in touch with them.

To help, here are several different ways that I have sầu used khổng lồ get in tương tác with Facebook. Hopefully, you won’ t have to lớn try all of them.

PLEASE NOTE: I try to lớn keep these liên hệ methods updated as frequently as possible. Facebook occasionally disables email addresses or changes them. If you get a bounced email from one of the liên hệ methods below, let me know via my tương tác form or in a bình luận & I’ll try khổng lồ find an alternate. Also, if you have an additional tương tác method that you think would help others, be sure khổng lồ share it.

Liên hệ Option #1 – Use The Facebook Help Features

The first step to lớn take is the most logical. Facebook has built out a pretty robust help system, so try using it và see if some of their automated tools can help you out. Believe it or not, using Facebook’s Help Center lớn send your messages to the company can be a reliable way khổng lồ connect with Facebook for some of the easier-to-resolve sầu issues.

In many cases, Facebook has built communication bots khổng lồ reply khổng lồ the most comtháng issues & respond with the steps lớn fix the problem. Facebook’s help center can help you address issues concerning:

To use the help center, simply log into lớn the desktop version of Facebook and navigate to lớn the Facebook Help Center webpage. To do this, cliông xã the big question mark ibé in the upper-right corner and click the liên kết that says “Help Center”.

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Need help with Facebook? Try finding contacts you are connected with on LinkedIn

Once the filter is in place, you will see the users in your network who are first & second level connections. Contact these people to lớn determine if they can be of help.

NOTE: Don’t pester your contacts who work at Facebook with small issues like password resets or questions lượt thích how lớn show the Most Recent view of your Facebook feed instead of the Top Stories view. Save these types of tương tác for those issues where your business is locked out of their trương mục or other critical issues

Contact Option #7 – Contacting Facebook Via Twitter

I know…it sounds kindomain authority crazy to lớn try to lớn tương tác