Chat Với Support Facebook


Do you have sầu an active Facebook ads tài khoản và need support related lớn ads or your Facebook page? If so, you’re in the right place!

Facebook Advertising is becoming more and more complex as a constant stream of new ad features comes down the pipe. Whether it’s A/B Split Testing, Dynamic Ads, or LTV Custom Audiences, the amount of knowledge needed to lớn run a successful Facebook Ads chiến dịch (& stay ahead of your competition) seems to lớn grow by the day.

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Now more than ever it is crucial for marketers khổng lồ be able to lớn liên hệ Facebook’s support team when they need a little help.

Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s tư vấn channels can help you resolve sầu issues quickly & efficiently, saving you time, resources và more than a few headaches.

Though it seems like getting tư vấn should be easy, it’s a question we get all the time: “How vì I get in touch with Facebook?” Many marketers we talk to are surprised that there is a way lớn ‘talk’ to Facebook at all.

So we put together this step-by-step guide detailing how to lớn contact Facebook support. Bookmark it and keep it handy because there will come a day that you need it – và fast.

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First things first:

In order lớn liên hệ Facebook Ads Support, you need to have sầu an active ad account that has had ad spkết thúc billed to the account.

If you don’t have sầu an active ad account, start here:

Log in khổng lồ Facebook using your personal loginClick Create Account.Enter a name for your business, select the primary Page, và enter your name & work tin nhắn address.Move through the rest of the on-boarding flow by entering the rest of the required fields.Copy the ID listed (will be a 8 or 16 digit number)Go baông chồng to lớn the Business Manager Settings tab & clichồng “Add New Ad Accounts” in the top right, then select “Clalặng an Ad Account.”Paste the tài khoản ID & cliông xã “Clayên Ad Account”

The next step is to lớn run some ads và have some ad spkết thúc billed khổng lồ your account. Then you can proceed with the steps below.

If you already have an ad account, start here:

Go lớn

Here’s what you should see:


Scroll down and locate the ‘Still Need Help?’ section where it says ‘Contact our tư vấn team’ và cliông chồng either the Chat or E-Mail button. See below for the Chat button.

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So, what types of questions can you ask Facebook Ads Support?

They break down into the following categories:

Policy & Account SecurityMy ad trương mục was disabledThere’s unknown activity on my ad accountMy ads were disapprovedMy ads are pending reviewUse text in my ad imagesView page names allowed on FacebookMy page was hackedGet a custom usernameBilling & PaymentsWhen I pay for adsChange my spending limitChange my billing thresholdMy ad trương mục was double chargedView my payment historyDownload an invoiceMy ad payment failedManage my payment methodManually pay for ads (monthly invoicing)Business PagesCreate a custom usernameChange my Page’s nameRequest a gray badge for my PageMerge two PagesManage roles for my PageAdd an Instagram trương mục to my PagePromote my PageMy boosted post is unavailableAd Management ToolsMy ad account was disabledGive someone access lớn my ad accountEdit ads in the updated Ads ManagerSwitch between ad accountManage my settings, people, & assets (Business Manager)Business Manager rolesAdsEdit my campaign, ad phối, or adTurn an ad on or offManage boosted postsMy boost is unavailableMy ads were disapprovedMy ads are pending reviewMy ads aren’t performing wellUse text in my ad imagesView video clip & image specificationsUse a custom or lookalượt thích audienceMeasure và Improve sầu ResultsMeasure my boosted postsView my results in Ads ManagerImprove sầu my pixel’s performanceUse Facebook Pixel HelperUse a px with my third tiệc ngọt websiteI can’t see data for my adsMy ad metrics don’t add up (pun intended!)My ad reports don’t match up with third tiệc nhỏ reporting tools

Even if you don’t see your specific issue referenced above sầu, pichồng the category closest và the Facebook tư vấn reps can generally steer you in the right direction.

We hope this guide helps you get your technical Facebook Ads questions answered quickly. If you’ve sầu reached out lớn Facebook Support in the past và they’ve sầu solved your problem we’d love lớn hear about it in the comments below!

Update Nov 2019

We received a response from Facebook (chat tư vấn ironically) about why certain users have sầu access to live sầu chat và others don’t. Unfortunately it does not help clear up the issue but we’ve sầu copied their answer below: